MIVA Merchant enables you to build a customer list for each store. You can add customers from the administration interface, or shoppers can create new accounts for themselves from within your store.
You can use the Customer list to assign customers to availability and price groups. When a customer who is a member of one of these groups visits your store and logs in, they will see any special pricing or products you have specified.
With this list you can also maintain a customer's shipping and billing data. When a customer logs in to your store and places an order, they will not have to complete the shipping and billing information each time.
Sometimes a customer will forget their password, they can request that it be sent to them by e-mail at the password recovery address on record. This will happen automatically.
Specify how the message to the customer will be addressed and sent and enter the text to appear in the message.
The message sent to the customer will appear to have been sent from this address. If the customer was to reply to the message, maybe to request the information about an order, that reply would be sent to the address you specify here. The default is the e-mail address of the store owner.
You might want to have a copy of the message sent to one or more additional addresses. You might want the store manager to be alerted when a customer is having trouble accessing their account. You can enter multiple addresses, separated by commas.
This is the subject the customer will see when they receive the message. Keep the subject brief, although it can be up to 254 characters, so that the recipient can see it easily. Use only plain (non-HTML) text.
To help the customer recognize the incoming message it would be thoughtful to include the store name in the subject line.
The comments you enter here will appear as a single paragraph at the top of the e-mail message followed by the password.
The header uses plain text only (no HTML formatting). The e-mail is sent as a plain text message to insure that it will be easy to open and read.
If a customer tells you the message was never received, confirm that their password recovery e-mail address is correct. You can edit that address on the Edit Customer screen, in the Email Lost Passwords To field. Also ask if there might be a spam blocker (either on their own computer, or through their e-mail service) that might be blocking the messages.