 Online Help |
|
Online Help |
|
You can set up the store to notify you by e-mail when an order is placed, and/or to send an order confirmation message to the customer. Each message includes a customizable header, the ship-to and bill-to information, the items ordered, pricing, tax, shipping, and total. Credit card information is never included in these e-mail messages. The contents of both messages are the same, with the exception of the header.
Shoppers have come to expect confirmation via e-mail when they place an order. If you choose to not use this feature you may find they become concerned and contact you to ask if you received the order.
While it is convenient for the merchant to be notified of orders via e-mail, e-mail in general is not completely reliable. You should always check regularly for new orders in your store administration interface. To do this, expand the Order Processing menu for the store, then look under Un-batched Orders. When you click the link for a given order you will first see the customer information. The order information, including what was ordered, is under the second tab, Order Information.
On the initial screen, Modules, select the messages to be sent on receipt of an order. Click Update. A new tab will appear at the top of the screen for each selection. Click each tab to go to the screens described below.
You can now fully customize the Customer Notification email using tokens, entities and HTML. The Original template includes all entities for the customer’s shipping and billing address as well as items ordered, order charges and total.
Use the radio button selection to opt to send order confirmation emails in Plain Text or HTML format
Confirmation messages are, by default, sent to the customer's Bill To e-mail address. If no Billing address was entered, the Ship To e-mail address is used.
This is the address from which the message will appear to have been sent. By default this is the store owner's e-mail address, but you can use any address you like. If the customer replies with comments or questions about their order, the reply will go to the address you specify here.
If you want to send a copy of each confirmation message to an additional address, enter that address here.
This is the subject the customer will see when they receive your message. To help the customer recognize that the message is legitimate (and not spam), consider using non-generic wording, and possibly include the name of your store. That is, avoid "Order Confirmation," in favor of "Order Confirmation from MyStoreNameHere." Keep the subject brief, although it can be up to 254 characters, so that the recipient can see it easily. Use only plain (non-HTML) text.
The comments you enter here will appear as a single paragraph at the top of the order confirmation above the order details. The message can be as simple as "Thank you for your order," or could encourage the shopper to visit again with information about featured products, or announcements of an upcoming specials.
|
|
Note: The header uses plain text only (no HTML formatting). The confirming e-mail is sent as a plain text message, to insure that it will be easy for your customers to open and read. |
Specify how the message to the store administrator will be addressed and sent, and enter text to appear at the top of the message.
The notifications that are sent to the store administrator will appear to have been sent from this address. If the administrator were to reply to the message, perhaps to request clarification on some aspect of the order, that reply would be sent to the address you specify here.
The default is Other, with the message being sent from the store owner's address. You can enter any e-mail address you like.
If you want the message to come "from" the customer's billing address, select Customer's Email Address. If no Billing address was entered, the Ship To e-mail address is used
Enter the e-mail address where you want the order notifications to be sent. You can enter multiple addresses here, separated by commas, if you want to notify several people, or if you want to receive the messages at multiple locations.
You might want to have a copy of the order notification sent to one or more additional addresses. For instance, if your products are drop-shipped from a manufacturer, you could have a copy of the incoming orders e-mailed directly to them. As above, you can enter multiple addresses here, separated by commas.
This is the message subject the store administratore will see. Keep the subject brief, although it can be up to 254 characters, so that the recipient can see it easily. Use only plain (non-HTML) text.
If you have more than one store, it might be convenient to include the store name in the subject line.
The comments you enter here will appear as a single paragraph at the top of the order confirmation, above the order details. The message can be as simple as "The following order was just received."
The header uses plain text only (no HTML formatting). The confirming e-mail is sent as a plain text message, to insure that it will be easy to open and read.
If you have set up your store to send confirming e-mail messages to a store administrator, but the messages are not being received, double check the e-mail address. Confirm that there is not a spam blocker (either on your own computer, or through your e-mail service) that might be blocking the messages.
